Access My Mortgage
Congratulations! Assisting you with financing your home was a pleasure!
Now that the mountain of paperwork and the excitement of closing day is behind you, here are some tips on how you can take advantage of all that First Federal Bank has to offer.
How to Access Your Mortgage
To access your mortgage at any time, please enroll in Digital Banking. It’s free, easy, and convenient!
Steps:
1. Visit the following website: https://www.ffbnc.com
2. Find the digital banking login and select "Enroll Now"
3. For "Type of Account" choose "Loan"
4. Follow the prompts. You will need your loan number. Your PIN is the last four numbers of your Social Security Number.
How to Set Up A Payment Transfer
Once your digital banking access is available, you will be able to see your loan and make payments! To set up a payment for your loan from digital banking, select the “Transfer” tab. Transfers are available for First Federal Bank account or use External Transfer to make a payment from another financial institution. Click the button below to watch a video on how to set up External Transfers to make your monthly payments. After enrollment, you will be able to manage your payment transfer from our First Federal Bank NC mobile app.
For issues accessing Digital Banking or setup of External Transfers, you can contact Online Banking Support at (910)-891-2010, or email customer.service@ffbnc.com, or you can contact your local branch.
How to Set Up Auto Draft for Your Loan
If you don’t choose to make your payments through digital banking, you can set up an automatic draft to make your payment from another financial institution. To set up an automatic draft, complete the online form below.
In addition, Construction to Permanent Loan customers can set up interest payments during the construction phase to automatically draft. For construction interest payments, leave the amount blank or “as billed” as the amount of interest may vary slightly from month to month based on construction draws. Once you complete a form, we ensure this draft starts right away.
Again, thank you for choosing First Federal to help with your mortgage! Please give us a call if you have any questions!